FLY KINGFISHER Hiring Freshers as Guest Support Agent - Any Graduate @ Bangalore 2012

Qualification:    Any Graduate

Experience:        Freshers

Location:         Bangalore

Industry:         BPO, Call Centre, ITeS



Education & Background:


•     Undergraduate / Graduate in any stream

•     Minimum 1 year of prior BPO/ Call Centre experience

•     Freshers who have completed graduation may also apply

•     Excellent written and oral communication

•     Must possess a neutral accent with no regional language influence

•     Good computer skills (MS Excel, Word, PowerPoint)

•     Should be willing to work in shifts


Key Job Responsibilities:


•     Call Handling (Inbound & outbound)

•     Understand customer queries/ requests and act accordingly

•     Keep abreast with product knowledge, policies and procedures

•     To perform reservation functions: ticketing, re-booking, cancellations and refunds

•     Adherence to Company standards

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